privacyPrivacy Policy

Introduction

Puppy Concepts regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Puppy Concepts users, and conforms to Internet privacy standards.

Please do not hesitate to contact us at support@puppyconcepts.com.au should you have any questions or concerns regarding this statement.

Collection of Information

In order to use the Puppy Concepts website, we may require information from you to provide the best service possible.

All correspondence may be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by Puppy Concepts is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Puppy Concepts does not store your credit card details.

Use of Collected Information

Any details collected from Puppy Concepts customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Use of Collected Photos

By submitting your pet photos via our website or email, you understand and agree your photos may be used on our website, social media (such as Facebook), and all future promotions related to Puppy Concepts. If you do not wish your pet to be featured in any of our website, social media, or future promotions, please let us know by emailing us at support@puppyconcepts.com.au.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our services, you may correct, update, delete or deactivate it by emailing us at support@puppyconcepts.com.au. If you are a Puppy Concepts member, you may also correct or update your information in your member’s area.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Puppy Concepts uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at support@puppyconcepts.com.au. Puppy Concepts members can always opt-out of informational or promotional emails in the members’ area.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Puppy Concepts may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Puppy Concepts does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Puppy Concepts site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.puppyconcepts.com.au.

Changes to Privacy Policy

Puppy Concepts will time to time update this Privacy Policy to reflect changes and feedback from customers and our company. We will post those changes to this privacy statement, the homepage, and other places we deem appropriate. Puppy Concepts reserves the right to modify this privacy statement at any time. We encourage you to periodically review it so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.