terms-iconTerms of Use

Puppy Concepts website is owned by ZEE CONCEPTS PTY LTD (ABN 48 604 677 590), trading as Puppy Concepts.

Use of this website is subjected to Puppy Concepts’ Terms of Use and Privacy Policy.

1. Order Confirmation

Once your order has been received and processed, an order confirmation email containing your order details will be sent to you. Puppy Concepts takes up to 4 weeks to customise your model and ship it to you.

2. Shipping & Delivery

Delivery won’t cost your anything – we pay for it.

All items will be delivered with Australia Post.

Once your order has been despatched, you will receive a confirmation email with a tracking number. To track the delivery progress, simply go to Australia Post’s tracking page and enter the tracking number.

Link to Australian Post Tracking: http://auspost.com.au/track/

Please ensure to provide accurate and complete delivery details for your order, including but not limited to delivery address and receiver’s name. Puppy Concepts will not take responsibility for any undelivered orders due to incorrect delivery information provided.

3. Payment Options and Security Policy

For delivery addresses within Australia

We accept payments by PayPal and all major credit cards (American Express, MasterCard, and Visa).

Puppy Concepts uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. eWAY is an authorised third party processor for all the major Australian banks.

Puppy Concepts does not store your credit card information.

For delivery addresses outside Australia

We accept payments by PayPal only. You can use your credit card to pay through PayPal. Please contact us via sales@puppyconcepts.com.au to create an order. We are working hard to ensure international orders are accepted on our website soon.

4. Returns

Damaged Items

If your item arrived damaged, faulty, or does not meet the consumer guarantees under the Australian consumer protection laws and regulations, you are eligible to return the item for a refund.

Simply provide us with your proof of purchase and we will process the refund for you.

Claims for return of damaged items must be advised within 14 calendar days from the time you receive your item(s).

Not completely satisfied?

At Puppy Concepts, we shape all our pet models with care and love.

We believe you will be thrilled with the little symbol of love you receive from us. However, we understand that, sometimes, you may still wish to return the model.

If you are not completely satisfied with your purchase, please contact us with your proof of purchase and we will process the refund for you.

Claims for return of undamaged items must be advised within 7 calendar days from the time you receive your item(s).

5. Pricing

All item prices are in Australian Dollars and exclusive of Australian GST. We do not collect GST and as such, we are passing on the savings to you.

Puppy Concepts reserves the right to change prices for products displayed on this website.

Prices are subjected to change without notice. However, if an item’s price is reduced within 7 calendar days from the date you place your order, you can contact us and request for a credit of the difference. Contact must be made within 7 calendar days of the price change. Please note that this excludes limited-time price changes, such as seasonal sales and special sales.

6. Promotions

Offers, vouchers and coupon codes are only valid for redemption on Puppy Concepts website. Puppy Concepts reserves the right to change or remove a promotion at any time.

7. Content of the Website

ZEE CONCEPTS PTY LTD is the copyright owner of Puppy Concepts website or is permitted by the copyright owner to use the content on the website. Use of the contents of the website without permission (including but not limited to product images and pet photos) may constitute an infringement of trademark or intellectual property.

8. Data Protection

By placing an order or making a purchase at Puppy Concepts, you agree that we may store, process and use data collected from your Order Form as set out in our Privacy Policy.

By submitting your pet photos via our website or email, you understand and agree your photos may be used on our website, social media (such as Facebook), and all future promotions related to Puppy Concepts. If you do not wish your pet to be featured in any of our website, social media, or future promotions, please let us know by emailing us at support@puppyconcepts.com.au.